Return & Refund Policy

Effective Date:2nd June 2025
 Website: www.clova.pk
 Business Name: Clova

At Clova, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns

Eligibility for Return

To be eligible for a return:

  • Item must be unused, unwashed, and in the same condition that you received it.

  • Item must be in its original packaging with tags attached.

  • Return request must be made within 7–14 days (choose your policy) of delivery.

Non-returnable items include:

  • Items marked as final sale or non-returnable

  • Customized or personalized items

  • Underwear or intimate wear (if applicable)

2. How to Initiate a Return

To start a return:

  1. Email us at  clovatrends@gmail.com with your order number and reason for return.

  2. Our team will provide return instructions and a shipping address.

  3. Pack the item securely and ship it back within 7 days of receiving the return instructions.

Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

  • A refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable.

  • If your refund is delayed, please check with your bank or payment provider.

4. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or refund at no extra cost to you.

6. Contact Us

If you have any questions about returns or refunds, please contact:

Clova Customer Support
 Email: clovatrends@gmail.com
 Phone: 0308 444 87 39
 Address: 5 M Gulberg 3 Lahore