Privacy Policy

Effective Date: 2nd June,2025

Welcome to Clova. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clova.pk and purchase our products including clothes, bags, and bedsheets.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, register an account, place an order, subscribe to our newsletter, or contact us. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, billing/shipping address

  • Payment Information: Credit/debit card details or other payment method information (processed via secure third-party payment gateways)

  • Device and Usage Information: IP address, browser type, device identifiers, access times, and pages visited

  • Cookies and Tracking Technologies: We use cookies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or inquiries

  • Send promotional emails or newsletters.
  • Improve our website and customer service

  • Prevent fraudulent transactions and ensure website security

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, shipping partners)

4. Your Choices

You have the right to:

  • Access or correct your personal information
  • Request deletion of your data (subject to legal obligations)

You can manage your preferences through your account settings or by contacting us directly.

5. Security

We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, use, or disclosure.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Clova Customer Support
 Email: clovatrends@gmail.com
 Phone:0305 444 87 39
 Address:5 M  Gulberg 3 Lahore.